Customer Support Tools Page 8 of 17

All apps in Customer Support Tools category. Use the filters below to narrow down your search. 
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  1. Gist CRM icon
     3 likes

    Gist Live Chat brings together all your sales, marketing, and customer support conversations to one place, helping you treat customers as real people, and have real-time conversations with the people that matter the most to your business.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Gist CRM screenshot 1
    Gist CRM screenshot 1
    Gist CRM screenshot 2
    +1
    Gist CRM screenshot 3
    71 alternatives
  2. GetInChat icon
     3 likes

    Get In Chat enables live chat conversation with a visitor on your site. Impress customers and increase their loyalty, before they go off to another.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    GetInChat screenshot 1
    Agents activity monitoring feature. It's possible see agent online status and amount of completed chats for the last 24 hours on the dashboard.
    120 alternatives
  3. Help desk pilot is help desk & customer support software. This customer support software is 100% web based. With added support for LDAP authentication, knowledge base integration and SLA management.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    107 alternatives
  4. basma.ai icon
     2 likes

    “basma.ai” enables businesses to launch a virtual branch & a video call center in five minutes.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    basma.ai screenshot 1
    basma.ai screenshot 1
    24 alternatives
  5. HelpDocs icon
     2 likes

    Create an authoritative knowledge base to guide your users when they're stuck, reduce support load for your team, and provide a better experience.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Google Chrome
    • Software as a Service (SaaS)
    HelpDocs screenshot 1
    HelpDocs screenshot 1
    HelpDocs screenshot 2
    +5
    HelpDocs screenshot 3
    33 alternatives
  6. Botsify icon
     1 like

    Create Artificially Intelligent Chatbots without coding. Using Botsify users train a computer to take a conversation from hello to a conversion, successful customer support, or fill up a survey form. Automate & Increase your workforce 100x overnight!.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    37 alternatives
  7. Sirportly icon
     7 likes

    Sirportly is a feature-rich customer service / help desk application available as an online cloud service or downloadable web application. Features include email integration, knowledge bases, SLAs, flexible reporting, and a powerful API.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Linux
    • Online
    Sirportly screenshot 1
    Sirportly screenshot 1
    Sirportly screenshot 2
    41 alternatives
  8. Logicalware icon
     6 likes

    Logicalware's help desk gives you all the tools to efficiently manage customer email and self-service support. It's web based, simple to use and integrates with existing phone support.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Windows
    • Online
    29 alternatives
  9. Usedesk icon
     Like

    Usedesk is a helpdesk platform that helps automate your customer service, keep your business in sync, and your clients happy - all in one single window.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • Chrome OS
    Usedesk screenshot 1
    Usedesk screenshot 1
    Usedesk screenshot 2
    +4
    Usedesk screenshot 3
    343 alternatives
  10. DiamanteDesk icon
     3 likes

    DiamanteDesk is an independent support ticket system which is designed to listen to your customers and quickly react to satisfy their needs. Currently, it can be easily integrated into the Oro platform but in the short run it will be available for other CRM systems.

    Cost / License

    • Free
    • Open Source

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    DiamanteDesk screenshot 1
    DiamanteDesk screenshot 1
    DiamanteDesk screenshot 2
    +6
    DiamanteDesk screenshot 3
    69 alternatives
  11. Znuny icon
     1 like

    Znuny is a fork of the OTRS Community Edition - The main goal is to be compatible to previous versions, so that users can reuse their addons and configurations. The feature set is the same and will be extended in the future.

    Cost / License

    Application type

    Platforms

    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    Znuny screenshot 1
    6 alternatives
  12. Knoon AI icon
     1 like

    Knoon turns your business into an AI-powered workspace with action-taking agents, a built-in knowledge base, chat widgets, and Google Workspace/Microsoft Office tools. Ideal for automating support, sales, and workflows.

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Online
    Official homepage of Knoon.
    Chat inbox with an ongoing conversation between an AI support agent and a user
    Built-in WYSIWYG knowledge base.
    +5
    Public access to the knowledge base with AI-powered question answering.
    43 alternatives
  13. Eloquant icon
     1 like

    ELOQUANT provide a comprehensive software solution that can manage interactions and feedback while integrating in one tool your professional services for front office and customer satisfaction.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    Eloquant screenshot 1
    Eloquant screenshot 1
    Eloquant screenshot 2
    62 alternatives
  14. Chatsby icon
     1 like

    Smartest AI Agent for Customer Support. Its an AI-powered B2B automation platform that scales customer communication, captures leads, and drives sales with no extra manpower.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Online
    User can see the responses of AI Agent live , beside human agent can start conversation anytime with their customer. Beside, customers public meta data would be shown here for more personalized.
    Integrated Chatsby.co to my own website.
    Can schedule meeting.
    +1
    Super Customization features to design the UI for their own, very easy and super fast.
    10 alternatives
  15. Dashly icon
     6 likes

    Customer conversation and marketing platform for lead capturing, support and conversation increase.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Windows
    • Online
    • Android
    • iPhone
    • Software as a Service (SaaS)
    Dashly screenshot 1
    See the detailed statistic of your support team performance and operator's evaluation results
    Dashly screenshot 2
    +4
    All the detailed statistics of your triggered messages detalized by visitor (and A/B test results).
    18 alternatives
  16. byVoice icon
     1 like

    byVoice is a platform for creating AI voice agents that automate both inbound and outbound calls, transforming the way businesses engage with customers.

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
    Dashboard
    3 alternatives
  17. Copiny icon
     1 like

    Copiny is a customer community platform that allow companies to have dialogue with their customer on the site. Using our platform companies reduce support cost up to 20% and get x15 times more customer feedback.

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Online
    Home page
    Community search
    Topic list
    +3
    New topic
    12 alternatives
  18. AnswerOps icon
     2 likes

    With AnswerOps you can easily create a Knowledge Base for your website/software that helps customers to find their answers fast.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
    AnswerOps screenshot 1
    AnswerOps screenshot 1
    AnswerOps screenshot 2
    4 alternatives
  19. Chatbond icon
     1 like

    Chatbond is an AI-driven customer support solution. Help you reduce response times by up to 50%, increase customer satisfaction by 30%, and increase first contact resolution rates by 40%. Easy integration across platforms to simplify support processes and provide high quality service.

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
    Chatbond screenshot 1
    Chatbond screenshot 1
    Chatbond screenshot 2
    12 alternatives
  20. Trakdesk icon
     25 likes

    Trakdesk is a fully customizable customer support software and helpdesk solution that provides you with all the necessary tools to provide exceptional customer support while earning customers smiles.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Windows Mobile
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • Windows Phone
    • iPad
    • Kindle Fire
    Dashboard
    Admin
    Reports
    146 alternatives