Customer Support Tools Page 3 of 17

Supportbench a G2 and Capterra top-rated customer support helpdesk built for B2B teams. Offering advanced features like dynamic SLAs, generative AI, KB, native integrations.

Atera’s all-in-one platform provides IT professionals with various integrated solutions that help them get access, visibility, and control over daily IT work.

Chat Thing equips you with the capability to create AI-driven assistants and bots tailored to your specific business in minutes. Save your company hours by deploying bots that manage customer support, generate leads, perform research, and more.

Manage Shared Inboxes in Gmail with team collaboration features, including task delegation, email monitoring, and personalized customer responses.

Upvoty helps you collect and manage user feedback with feedback boards, product roadmap, changelog and blog. Turn user feedback into actionable product optimizations and build better products.

OmniOmni is an omnichannel char center that is designed to help businesses to cummunicate with customers and boost sales in the most popular messengers: WhatsApp, Viber, Telegram, Instagram, Facebook Messenger and others.

Fernand is the best customer support software for SaaS businesses. Blazingly fast. Keyboard shortcuts for everything. Designed to be calm.

JustReply is your dedicated ally in customer support, simplifying interactions and enhancing user experiences. It's more than just a software; it's a seamless support ecosystem. With features like efficient ticket management, instant live chat, and personalized...

Desku is an all-in-one customer support and customer experience platform helping small and medium-scale businesses provide better and faster customer support with the help of automation and AI chatbots.

Sugar is a complete CRM solution that automates your core sales, customer service and marketing processes, with a focus on the individual.

Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

CBA Live Assist On-Premise is a secure, real-time customer service solution designed for financial institutions, governments, and businesses.

Nolt is a beautiful, collaborative place for all your user requests – no more outdated spreadsheets or chaotic Trello boards. Give your customers a voice and gain priceless insights. Everything for just $29 board/month.

Blends live chat, chatbots, and video recordings for e-commerce, offers real-time visitor insights, multi-channel support, GDPR compliance, and mobile access.

ChatbotPack.com is a next-generation chatbot platform with in-built natural language processing. Using a modular system you may customize each and every module, including adding your own language analytics, security, logging, and integrations to your existing systems and devices.

An open source ticket management & help desk solution. A freshdesk alternative.

Owlbot offers a cutting-edge AI-powered chatbot service that seamlessly integrates with your data to provide instant responses for you, your customers, or your team. Deploying a tailor-made AI chatbot with Owlbot is straightforward, enhancing both customer service and the...

PHPBack is a web application made with PHP/MySQL that you can easily implement into your website. It gives your customers a way to communicate their ideas to improve your products. User feedback has proved to be really effective even if you have a community project or a...

Callbell is the easiest way for businesses to handle WhatsApp, Facebook Messenger, Instagram and Telegram conversations. Easy to use as a messaging app but built with powerful collaborative features in mind.

Vtiger CRM is award-winning software used by small and medium sized businesses to grow sales, improve marketing ROI, and deliver great customer service.

Customer interaction for entrepreneurs. Chat with your website visitors. Setup the Crisp chatbox in 1 minute.

UserJot is a tool that makes it easy to gather and manage feedback from your users. It pulls all your feedback—whether from emails, Slack, or support tickets—into one place so you can stop wasting time searching for it.

Create AI-powered workflows across channels. Automate interactions for optimal engagement, lead capture, and personalized campaigns. Transform communications for effortless revenue growth.

Canny is a simple way for your team to collect and manage user feedback. Keep track of what your users want so you can inform what you build.

OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. You can use a user system allowing only registered users to create tickets or don't use it and allow anyone to create...