Help Desk Platforms Page 10 of 11

All apps in Help Desk Platforms category. Use the filters below to narrow down your search. 

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  1. Aidlify icon
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    Tired of lost emails, scattered conversations, and missed follow-ups? Aidlify brings everything together in one easy-to-use helpdesk. Emails and contact form submissions become organized tickets you can quickly assign, tag, and prioritize.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    Aidlify screenshot 1
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    29 alternatives
  2. Desk365 icon
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    Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Microsoft Teams
    • Software as a Service (SaaS)
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    7 alternatives
  3. An omnichannel communications platform, great for help desks and contact centers, that helps you centralise all customer support conversations across email, voice, SMS, live chat, and WhatsApp.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    - View emails, call records, and social messages within the same platform
- Access call records and consolidate call summaries
    - Create internal discussions on support requests, with direct links to the original email request.
- Add or mention teammates to the discussion as needed. 
- Send attachments and emoticons within the chat
    - View colour-coded SLA alerts directly in the email inbox. 
- Advise or mentor colleagues with internal notes attached directly to emails.
    +1
    - Assign emails as tasks to specific team members. 
- Tag requests with urgency level, request type, or client name.
    7 alternatives
  4. Sivver icon
     1 like

    Sivver is a complete ERP-solution for ISPs / hosting-providers, online- and local businesses. The software provides automation for relevant business-processes which includes product management / provisioning, billing, support and more.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)
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    9 alternatives
  5. Aidly icon
     Like

    AI-powered email support that drafts perfect customer responses instantly. Native Shopify integration with order history in every ticket.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    Aidly screenshot 1
    5 alternatives
  6. LabiKnow icon
     Like

    The All-in-One: Knowledge Base Software with Customizable Help Center Site, Public Roadmap, Embeddable Help Widget, Boosted Announcements & Feedback Collection.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Software as a Service (SaaS)
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    19 alternatives
  7. Really Simple Support is a lightweight, zero-setup helpdesk built specifically for solo founders and small teams. It gives you a branded support inbox and a hosted contact form — no DNS, no logins for customers, no complexity. Just drop a link on your site, and you’re ready to go.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    Embeddable support form in your website
    Customer view of support thread
    Highly usable shared inbox
    +1
    Team view of support thread
    52 alternatives
  8. ChatNode icon
     Like

    Provides 24/7 AI-powered customer support using your website data, seamlessly integrating with tools like Intercom and Slack, reducing wait times.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    ChatNode screenshot 1
    52 alternatives
  9. Desky is the simplified helpdesk ticketing system + Live chat platform or startups and businesses.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Android
    • iPhone
    • HESK
    • Help Scout
    • Freshchat
    • Software as a Service (SaaS)
    • Bitrix24
    • Freshdesk
    • Zendesk
    • Zendesk Chat
    Personal Support Portal
    Ticket Panel
    Mobile Ticket Details
    +3
    Mobile App - Ticket listing
    14 alternatives
  10. HelpFred icon
     Like

    HelpFred is an AI-first autonomous support agent that handles email inboxes automatically. It learns brand voice and policies from existing data to draft or send 24/7 responses.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Online
    HelpFred screenshot 1
    12 alternatives
  11.  Like

    Deskulu is an oensource helpdesk built by Taskulu and based on Drupal. It inherits all Drupal's flexibility and plethora of modules that allow you to add more functionality.

    Cost / License

    • Free
    • Open Source

    Application type

    Platforms

    • Self-Hosted
    • Drupal
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    26 alternatives
  12. WorkHub Tasks is a single ticketing system for better collaboration and smartening up your daily workflow by streamlining your resolution rate with pre-made canned responses. It performs bulk actions and addresses multiple similar customer tickets from a list in a single batch.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
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    5 alternatives
  13. PhaseWare icon
     Like

    PhaseWare Tracker, Event Engine, Self Service, and Live Chat:

    Offer 24/7/365 customer support. Communicate with your customers through multiple channels. Never let another incident fall through the cracks.

    Take control of your incident management process with PhaseWare.

    Pha.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    PhaseWare Tracker Incident Management Screen
    Support Manager Dashboard
    31 alternatives
  14. BDLP Desk icon
     Like

    BDLP Desk is a shared email helpdesk that turns Gmail and IMAP inboxes into assignable support tickets, helping teams manage customer communication efficiently without per-user mailboxes.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    Ticket View
    Single Ticket View
    Client Management
    +8
    Connect Mailboxes (GMail & IMAP)
    20 alternatives
  15. Jatana icon
     Like

    Jatana is a deep learning based Saas solution that integrates directly with your help desk software of choice to automate processes related to customer service on Zendesk.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Software as a Service (SaaS)
    • Zendesk
    Jatana screenshot 1
    7 alternatives
  16. MomentCRM icon
     Like

    MomentCRM is a platform for support, sales, marketing, and product development. It features live chat, email, video calls, CRM, and session playback.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Self-Hosted
    339 alternatives
  17. giosg icon
     Like

    Giosg is a Sales Acceleration Platform that will increase conversions and speed up your lead to deal process by engaging directly with your most valuable leads at the right time with our conversational marketing, sales and support solutions.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • iPhone
    • iPad
    • Software as a Service (SaaS)
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    7 alternatives
  18. HelpSpace icon
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    Are you tired of managing your customer requests in your email inbox? HelpSpace will simplify your customer support by piping all emails into a beautiful dashboard. Filters and predefined rules will help you to save hours of your valuable time.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Software as a Service (SaaS)
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    197 alternatives
  19. HaloITSM icon
     Like

    HaloITSM is an IT service management solution that helps businesses streamline the incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and...

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
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    +1
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    14 alternatives