Help Desk Platforms Page 3 of 11

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  1. ServiceDesk Plus is an ITIL-ready help desk software with integrated asset and project management and built to supercharge your help desk. For 10 years and running, it has been delivering smiles to millions of IT folks and end users.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Blackberry
    • Windows Phone
    • iPad
    • Self-Hosted
    ManageEngine ServiceDesk Plus screenshot 1
    ManageEngine ServiceDesk Plus screenshot 1
    ManageEngine ServiceDesk Plus screenshot 2
    +16
    ManageEngine ServiceDesk Plus screenshot 3
    39 alternatives
  2. Zoho Desk icon
     2 likes

    Zoho Desk is a help desk software that helps businesses manage customer requests across multiple channels from a unified platform. It offers a multi-brand help center feature for businesses to establish unique self-service portals for each brand.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Zoho Desk screenshot 1
    Zoho Desk screenshot 1
    Zoho Desk screenshot 2
    +2
    Zoho Desk screenshot 3
    86 alternatives
  3. Fernand icon
     Like

    Fernand is the best customer support software for SaaS businesses. Blazingly fast. Keyboard shortcuts for everything. Designed to be calm.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    Fernand screenshot 1
    8 alternatives
  4. Zammad icon
     35 likes

    Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

    Cost / License

    • Free
    • Open Source

    Application type

    Platforms

    • Linux
    • Self-Hosted
    Zammad screenshot 1
    Zammad screenshot 1
    Zammad screenshot 2
    +15
    Zammad screenshot 3
    42 alternatives
  5. UserEcho icon
     59 likes

    UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for ideas, Helpdesk, Knowledge Base and Online Chat.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • iPhone
    • iPad
    • Software as a Service (SaaS)
    Main page
    We’re trusted by some amazing companies.

From the small end of town to the biggest brands in the world, more than 7,000 companies rely on UserEcho to keep in touch with their friends, fans and customers.
    Typical UserEcho community screenshot
    +7
    Live-chat feature free
    169 alternatives
  6. PHPBack icon
     22 likes

    PHPBack is a web application made with PHP/MySQL that you can easily implement into your website. It gives your customers a way to communicate their ideas to improve your products. User feedback has proved to be really effective even if you have a community project or a...

    Cost / License

    • Free
    • Open Source

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Self-Hosted
    PHPBack screenshot 1
    PHPBack screenshot 1
    PHPBack screenshot 2
    +1
    PHPBack screenshot 3
    19 alternatives
  7. Crisp icon
     29 likes

    Customer interaction for entrepreneurs. Chat with your website visitors. Setup the Crisp chatbox in 1 minute.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    Crisp screenshot 1
    Crisp screenshot 1
    Crisp screenshot 2
    +4
    Crisp screenshot 3
    163 alternatives
  8. Produkt.so icon
     5 likes

    Produkt.so is a sleek, Notion-inspired help center platform built for tech startups and small teams. It offers a fast, block-based editor to write articles, organizes content into collections, and supports attachments up to 50 MB.

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Online
    Produkt.so screenshot 1
    Help Center Portal
    Help Center Portal on mobile
    +1
    Publishing dashboard
    100 alternatives
  9. SleekFlow icon
     1 like

    Create AI-powered workflows across channels. Automate interactions for optimal engagement, lead capture, and personalized campaigns. Transform communications for effortless revenue growth.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    SleekFlow screenshot 1
    SleekFlow screenshot 1
    SleekFlow screenshot 2
    +5
    SleekFlow screenshot 3
    59 alternatives
  10. OpenSupports icon
     7 likes

    OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. You can use a user system allowing only registered users to create tickets or don't use it and allow anyone to create...

    Cost / License

    Application type

    Platforms

    • Self-Hosted
    OpenSupports screenshot 1
    OpenSupports screenshot 1
    OpenSupports screenshot 2
    62 alternatives
  11. ChatQube icon
     5 likes

    ChatQube is an AI-powered chatbot for websites that delivers instant customer support, boosts engagement, and resolves queries efficiently. Perfect for businesses seeking smart AI chatbots, automated support, and improved user experience.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
    12 alternatives
  12. ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    ProProfs Help Desk screenshot 1
    ProProfs Help Desk screenshot 1
    ProProfs Help Desk screenshot 2
    +2
    ProProfs Help Desk screenshot 3
    177 alternatives
    3.9
    Good7 reviews
  13. JitBit Helpdesk icon
     33 likes

    Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking, knowledge base, file attachments and more.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Windows
    • Online
    • Android
    • Android Tablet
    • iPad
    JitBit Helpdesk screenshot 1
    JitBit Helpdesk screenshot 1
    JitBit Helpdesk screenshot 2
    +1
    JitBit Helpdesk screenshot 3
    113 alternatives
  14. VisionFlow icon
     1 like

    VisionFlow is an integrated software for Project management, product and service management and CRM. Available both as a cloud-based or on-premise solution, VisionFlow is flexible, easy to use with outstanding value for money.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    VisionFlow screenshot 1
    88 alternatives
  15. EcholoN icon
     3 likes

    EcholoN is a fully featured Help Desk Software designed to serve Enterprises, SMEs and StartUps. EcholoN provides end-to-end solutions designed for Web App and Android.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Software as a Service (SaaS)
    EcholoN Client
Rolle: IT Service Management Startbildschirm
    EcholoN Client
Rolle: IT Service Management Reporting Dashboard
    EcholoN Client
Rolle: Administrator 
Workflow Design
    +3
    EcholoN screenshot 3
    9 alternatives
  16. Reamaze icon
     28 likes

    Reamaze is a helpdesk and live chat platform designed to help businesses support, engage, and convert customers on a single platform. Perfect for chat, social, email, SMS/MMS, FAQ, site monitoring, automatic messaging, CRM, and workflows.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • iPad
    Reamaze is feature-packed and comes with simple pricing!
    Use Reamaze to initiate chat conversations with customers.
    Customizable to fit the look and feel of your business. Reamaze offers an integrated chat experience unlike anything else.
    +6
    Works with your favorite channels like email, Facebook, Messenger, Instagram, Twitter, and SMS/MMS.
    120 alternatives
    5.0
    Excellent7 reviews
  17. Tixer Connect icon
     6 likes

    Tixer Connect lets companies create a fully branded customer portal without coding. Email and portal communication stay perfectly synced, while documents, requests, and appointments are organized in one place for clients and teams.

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Software as a Service (SaaS)
    • Online
    5 alternatives